Help center
Help and support center
Complete tutorials by role, quick search, and clear answers. Still stuck? Contact our support on WhatsApp.
Tutorials by role
Pick your profile and follow a detailed step-by-step guide.
Compradores
Comprar ingressos, QR Code, transferência e reembolso.
4 guides
Produtores
Eventos, ingressos, mapa, financeiro, check-in e PDV.
10 guides
Promoters
Link de indicação, venda presencial e comissões.
4 guides
Partners
Programa comercial, indicação de produtores e ganhos.
3 guides
Conta e acesso
Cadastro, login, confirmação e recuperação de senha.
3 guides
Frequently asked questions
Short answers to the most common questions.
Buyers
Questions about purchasing, tickets, and the attendee account.
How do I buy tickets?
Choose an event on the home page, select tickets at checkout, and complete payment. After confirmation, your tickets are available in My account → My tickets, with a QR code for entry.
Where do I find my tickets after purchase?
Sign in to My account with the same email or WhatsApp used for purchase and open My tickets. You may also receive invites by email or WhatsApp when someone assigns a ticket to you.
I did not receive the confirmation email or WhatsApp
Check your spam folder and confirm the contact provided at checkout is correct. If you recently created an account, open the confirmation link sent by email or WhatsApp before signing in again.
Can I transfer my ticket to someone else?
When the producer allows it, you can assign the ticket by providing the email or WhatsApp of the person who will use it. They receive an invite to accept the ticket in their Ingressum account.
How do refunds or cancellations work?
Refund rules depend on the event and the policy shown on the purchase page. If you have questions about a specific order, contact support with the order number or event name.
Producers
Publishing events, sales, payouts, and dashboard operations.
How do I publish an event?
Create a producer account, complete your organization details, and use New event in the dashboard. Configure tickets, dates, venue, and publish when ready. The public link becomes available for promotion.
When do I receive sales payouts?
Available balance appears in each event's finance section, after fees, cashback (if any), and operational reserve holds when applicable. Withdrawals require approval per platform rules.
What fees does Ingressum charge?
Platform fees are set per event or organization and shown in finance before withdrawal. On-site promoter sales may follow different rules than online sales — check the event finance dashboard.
How do I check in attendees at the door?
Use the event check-in module in the dashboard or the Ingressum reader app. Staff scan the ticket QR code; validated status is recorded in real time.
Account and access
Login, registration, and password recovery.
How do I sign in?
Use Sign in with email or WhatsApp and your password. Buyers, producers, partners, and promoters access different dashboards — the portal switcher appears after login when you have more than one profile.
I forgot my password
On the login screen, use Forgot password and follow the link sent to your email. If you only sign in via WhatsApp, make sure your account was activated with the confirmation link received at registration.
Do I need to confirm registration?
Yes. New registrations receive a confirmation link by email and WhatsApp (same link). Open it once to activate your account before using all features.
Partners and promoters
Commercial programs and referral sales.
How do I become an Ingressum partner?
Visit the Become a Partner page, submit your application, or wait for an invite from the commercial team. Partners capture producers with an exclusive link and track commissions in the partner dashboard.
What is an event promoter?
Promoters promote the event with a personal link or sell on-site, per rules set by the producer. Commissions and withdrawals appear in the promoter dashboard after confirmed sales.
Featured guides
Visão geral do painel do produtor
Entenda o hub do evento, o menu lateral e onde ficam vendas, financeiro, equipe e operação.
Como criar e publicar um evento
Cadastro do evento, sessões, classificação etária, capa e publicação do link público.
Como cadastrar tipos de ingresso
Setores, preços, estoque, lotes em sequência, descrição formatada e regras de venda.
Produtos para aumentar o ticket médio
Cadastre bebidas, kits e add-ons vendidos junto com o ingresso no checkout.
Como montar o mapa de lugares
Desenhe setores, posicione assentos e vincule lugares aos tipos de ingresso.
Como emitir cortesias
Gere cortesias com QR válido, convites por e-mail/WhatsApp e controle de quantidade.
Como funciona o financeiro do evento
Saldo, taxas, cashback, retenções, saques e conciliação do que entrou nas vendas.
Check-in e validadores
App de leitura, check-in web, biometria e equipe de porta.
Still need help?
Our support team is available on WhatsApp +55 11 93618-5312. Send your question with as much detail as possible (event, order, or screenshot) to speed up assistance.
Chat with support on WhatsApp